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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brianwalshhurleys@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at brianwalshhurleys@hotmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), used products and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brianwalshhurleys@hotmail.com.

Brian Walsh Hurleys – Returns, Refunds & Replacement Policy

At Brian Walsh Hurleys, we take pride in supplying high-quality hurleys made from premium ash, the traditional material used in the sport of hurling. Please read our policy carefully before purchasing.


1. Natural Material

  • All hurleys are made from natural ash wood.
  • Every hurley will vary in grain, density, flexibility, and strength.
  • These natural variations are normal and do not constitute defects.
  • Because of the natural properties of ash and the impact nature of hurling, the lifespan of a hurley cannot be predicted or guaranteed.


2. No Guarantee on Lifespan

  • Brian Walsh Hurleys does not provide any warranty on the lifespan of a hurley.
  • Breakages can occur during normal use in training or matches and are considered part of the sport.


3. Used Hurleys

  • Once a hurley has been used in training, practice, or matches, it is deemed accepted by the customer.
  • Used or broken hurleys are not eligible for replacement, refund, or credit.
  • Once used, it is impossible for us to determine:
    • How the hurley was used
    • Force of impacts
    • Playing conditions
    • Contact with other hurleys or the ground


4. Customised Hurleys

  • Hurleys that have been customised in any way cannot be returned, refunded, or exchanged.
  • Customisation includes, but is not limited to:
    • Grip applied
    • Bands applied
    • Tape or other modifications
    • Any alteration requested by the customer
  • Once customised, the hurley is considered a personalised product.


5. Returns

Returns are only accepted if:

  • The item is unused
  • The item is in original condition
  • The item has not been customised
  • The issue is reported within 48 hours of delivery
  • Returns outside these conditions may be refused.


6. Incorrect or Damaged Items

  • If an item arrives damaged or incorrect, notify us within 48 hours of delivery with photographic evidence.
  • Claims made after this timeframe may not be accepted.


7. Return Authorisation

  • No item may be returned without prior approval from Brian Walsh Hurleys.
  • Unauthorised returns may be refused.


8. Return Shipping

  • Customers are responsible for return shipping costs, unless the item was supplied incorrectly.
  • Items remain the customer’s responsibility until received by us.


9. Inspection on Delivery

  • Customers must inspect items immediately upon delivery.
  • Failure to report issues within 48 hours will be taken as confirmation the item was received in satisfactory condition.


10. Natural Marks and Cosmetic Variation

  • Ash is a natural wood, so minor marks, grain patterns, colour variation, or knots may appear.
  • These do not constitute a defect.


11. Misuse or Improper Care

  • Brian Walsh Hurleys accepts no liability for damage caused by misuse, improper storage, modification, or failure to maintain the hurley.
  • Hurleys should be used only for their intended sporting purpose.


12. Acceptance of Policy

By purchasing from Brian Walsh Hurleys, the customer expressly acknowledges and agrees to this policy, including that:

  • Hurleys are natural sporting equipment made from ash
  • Breakages during normal use can occur
  • Used or broken hurleys are not eligible for replacement or refund
  • Customised hurleys cannot be returned or exchanged
  • All sales are final, except for items damaged or supplied incorrectly as outlined above.  Items that have been sent incorrectly will not be exchanged if used.